Refund Policy

30-Day Refund Policy

For any reason, undamaged products can be fully refunded within 30 days after the delivery date to the shipping address. Once the item is returned to Haozishop's warehouse for inspection, the refund process will begin.

Refund Process:

1. Contact service@haozishop.com for a refund.

2. Haozishop support will reply within one working day. After reaching an agreement, you will be given the required information (such as a refund address).

3. Return:send the product back.

4. After the goods are received, Haozishop will arrange a refund within 3 working days.

Notes:

- Returns must include all accessories;

- Items must include original packaging;

- For warranty claims not related to product quality, the buyer is responsible for shipping costs;

- For warranty claims not related to product quality, haozishop will refund the full cost of the product.

- If the product does not meet the requirements above, the return request may be rejected.

- You can apply for a refund before the parcel is sent, and you cannot refund after the parcel is sent. You can only go through the refund procedures after receiving the goods.

Refund requests for the 30-day return policy expire 30 days after the warranty claim is made. For non-quality related issues with expired warranties, returns will not be processed.

Contact info

📲 ‪+1 (256) 248-9486

📧Service@haozishop.com

Address:19JK, 19th Floor, Block A, CIIC Times Square, No. 8 Donghuan 2nd Road, Fukang Community, Longhua Street, Longhua District, Shenzhen

Note: This address is not the return address. If you need a return address, please contact us via email or phone number

Service Time:
Monday to Saturday:9:00am - 6:00pm (EST)